Returns & Refund Policy

Last Updated: 07 June 2026

At 0222 Scrubs & Accessories, customer satisfaction is important to us. We want you to be confident when purchasing from our store.

This Returns & Refund Policy applies to purchases made through https://0222scrubsandaccessories.com.

1. Your Right to Return

Under EU consumer protection regulations, customers generally have the right to cancel and return eligible purchases within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and unworn.
• The item must be in its original condition.
• All original tags, labels, and packaging must be included.
• Proof of purchase must be provided.

2. How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order.

Please include:

• Your order number
• Your full name
• Details of the item(s) being returned
• Reason for the return

Contact Email: [Insert Email Address]

Our team will provide return instructions and the return address.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Used or worn scrubs
• Washed garments
• Items damaged after delivery through customer misuse
• Personalized or customized products
• Gift cards (if applicable)

This does not affect your statutory rights regarding faulty or defective products.

4. Return Shipping Costs

Unless an item is faulty, damaged, or incorrect:

• Customers are responsible for return shipping costs.
• We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items.

5. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged during delivery
• Incorrect compared to your order

Please contact us within 7 days of receiving the item.

Where verified, we may offer:

• A replacement
• An exchange
• A full refund

We may request photographs to help assess the issue.

6. Refund Process

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days after approval.

7. Exchanges

If you require a different size or colour, please contact us.

Exchanges are subject to stock availability.

If the requested replacement is unavailable, a refund may be offered instead.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your payment provider.
3. Contact your card issuer or bank.

If you have completed the above steps and still have not received your refund, please contact us.

9. Contact Us

0222 Scrubs & Accessories

Email: [Insert Email Address]

Website: https://0222scrubsandaccessories.com

We are committed to resolving all return and refund requests fairly and promptly.